For Residents

1. How to Apply for a Seva Card

To apply for a Seva Card, visit your nearest Seva Kendra or registration center. Bring your Aadhaar card and a valid government ID. Complete the application form provided and submit the necessary documents for verification. Once your application is approved, you will receive your Seva Card along with activation instructions

1

Visit Seva Kendra.

2

Submit Aadhaar and ID.

3

Fill out the application form.

4

Receive and activate your Seva Card.

2. How to Use the Seva Card at Partner Stores

Use your Seva Card at approved partner stores, pharmacies, and service providers. Present your card at checkout, ensure the discount is applied, and enter your PIN to complete the payment. Always keep your receipt.

1

Shop at Seva partner stores

2

Present your Seva Card.

3

Confirm discount is applied

4

Complete payment using PIN.

3. How to Track Your Savings and Investments

Track your Seva Card balance and savings using the Seva Mobile App or SMS. Log in using your card number and registered mobile number to view your balance, transaction history, and accrued savings in digital gold or mutual funds. Contact the Seva helpline for assistance.

1

Track savings via Seva App or SMS

2

View balance and transaction history.

3

Contact Seva support if needed

For Merchants

1. How to Register as a Seva Partner Merchant

Register as a Seva Partner Merchant by visiting the Seva Merchant Portal or contacting a Seva officer. Submit your shop license, GST certificate, and PAN card. Install the Seva Merchant App or update your POS system. Once approved, your store will be listed on the Seva Merchant App for customers to find.

1

Register via Seva Merchant Portal.

2

Submit shop documents.

3

Install Seva Merchant App or update POS

4

Store listed in Seva App.

2. How to Accept Seva Card Payments

To accept Seva Card payments, swipe or tap the card on your POS machine or mobile app. Enter the sale amount, confirm the discount, and ask the customer to enter their PIN. Print the receipt and track reimbursements using the Seva Merchant App dashboard.

1

Swipe or tap the Seva Card.

2

Confirm discount and enter sale amount.

3

Complete payment using customer PIN.

4

Track reimbursements in the Seva App.

For Government Partners and DBT Beneficiaries

1. How Government Partners Can Use the Seva Dashboard

Government partners can log in to the Seva Government Portal using provided credentials. Select the scheme or beneficiary group you are monitoring, view real-time data on card usage, and download reports for auditing and tracking welfare fund delivery by district and scheme.

1

Log in to Seva Government Portal.

2

Track card usage and savings

3

Download detailed reports.

2. How DBT Beneficiaries Will Use the Seva Card

DBT beneficiaries will be registered and verified by Seva Kendras or government teams. Seva Cards will be distributed and activated at the center, via SMS, or in the Seva App. Cards can be used at approved stores, clinics, and schools. Funds can only be spent on essential categories like groceries, healthcare, and education. Beneficiaries can track balances via the app or SMS.

1

Beneficiaries registered by Seva Kendras.

2

Cards distributed and activated.

3

Cards used for essential spending.

4

Balance tracked via app or SMS.