For Residents / Cardholders
The Seva Card is a prepaid welfare card designed to help residents save money on essential purchases like groceries, healthcare, and school fees. It offers built-in savings, automatic investments, and bundled insurance benefits.
You can search for Seva partner merchants on the Seva Mobile App’s merchant locator, using SMS-based search services (coming soon), or by looking for Seva branding at stores.
You can apply for a Seva Card by visiting your nearest Seva Kendra. Bring your Aadhaar card and a valid government ID to complete the simple registration process.
Yes. Once the Seva Card is presented and swiped, eligible discounts will be applied immediately to your bill.
Your Seva Card can be activated at the Seva Kendra, via SMS (instructions provided), or through the Seva Mobile App.
You can track your balance and savings using the Seva Mobile App, SMS services linked to your registered mobile number, or by visiting a Seva Kendra.
You can use your Seva Card at Seva-approved partner stores, pharmacies, clinics, diagnostic centers, educational institutions, and other authorized merchants.
Contact our helpline
Yes. Once the Seva Card is presented and swiped, eligible discounts will be applied immediately to your bill.
If a transaction was not made by you, contact the Seva helpline immediately, provide your card details and the disputed transaction reference number. The transaction will be investigated, and your card may be temporarily blocked for security.
Cardholders are expected to save between 1.5-20% per month on family expenses, depending on how frequently they use the Seva Card at approved merchants.
Yes. Seva Cards can be used at ATMs after completing full KYC verification. Maximum per withdrawal: Rs. 2,000. Maximum per month: Rs. 10,000. You must complete full KYC through video KYC or biometric KYC to activate ATM withdrawal access.
Yes. You can visit your Seva Kendra to request card deactivation and receive a closing balance statement.
If a transaction was not made by you, contact the Seva helpline immediately, provide your card details and the disputed transaction reference number. The transaction will be investigated, and your card may be temporarily blocked for security.
1. Open the Seva Mobile App and select 'Complete KYC.' 2. Enter your Aadhaar number and verify using the OTP sent to your registered mobile number. 3. Follow the on-screen instructions to start the video KYC process. 4. Hold your Aadhaar card or PAN card up to the camera when prompted. 5. Show your face clearly and answer simple verification questions. 6. Submit the video KYC for review.
Government partners can access the Seva Government Dashboard, track disbursements, usage patterns, and savings in real time, and download detailed reports by region, scheme, or beneficiary group.
For Merchants
Swipe or tap the Seva Card on your POS machine or app, apply the eligible discount, and complete the transaction with customer PIN confirmation.
Once your registration is approved, your store will be visible in the Seva Merchant App, and cardholders will start visiting partner stores to earn savings.
If a payment fails, retry the transaction or contact Seva Merchant Support if the issue persists.
Merchants can register via the Seva Merchant Portal, contact a Seva onboarding officer, and submit shop license, PAN card, and GST certificate.
Track daily sales, discounts, and reimbursements through the Seva Merchant App dashboard.
Yes. You can reverse or cancel a Seva transaction using your POS system within a set time window.
Merchants can register via the Seva Merchant Portal, contact a Seva onboarding officer, and submit shop license, PAN card, and GST certificate.
For Government Partners and DBT Beneficiaries
Seva Cards are distributed through Seva Kendras, authorized government channels, and on-site registration and verification events.
Government partners can access the Seva Government Dashboard, track disbursements, usage patterns, and savings in real time, and download detailed reports by region, scheme, or beneficiary group.
Government partners can request training sessions via Seva support to learn how to use the dashboard effectively.
Yes. One Seva Card can support multiple schemes with category-specific controls for each program.
Yes. Beneficiaries can request card deactivation at Seva Kendras and receive a final balance summary.
Seva Cards restrict spending to essential categories, transactions are tracked in real time, and fraud detection systems and transaction alerts are in place.